How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would
like to purchase to your Shopping Cart.
You can then view your shipping fee options by clicking the checkout button.
All orders to a single destination are charged based on weight and insurance. See Shipping Policy page for exceptions.
How much do you charge for shipping?
Shipping fees are calculated at checkout based on destination and reflect the
approximate actual cost to us. UPS and US Postal Rates climbed again on Jan 1.
Also, the UPS delivery surcharge to residential addresses now exceeds $2 per package.
We are in the process of lowering prices where we can to offset the impact
of this increase to our customers. Unless otherwise stated,
all products DO NOT include shipping costs. See Shipping Policy for more info.
Where am I able to ship my order to?
We currently ship to the continental USA. Some products are eligible to ship to Alaska, Hawaii and Canada.
Contact us prior to purchase for availability and shipping costs. Any brokerage and duty fees and will be C.O.D.
We do not currently ship to APO/FPO addresses.
Can I ship C.O.D. or to a P.O. Box?
We do not ship COD and normally do not ship to P.O. Boxes. A physical street address is requested for delivery. Extra charges will apply to most requests for PO Box delivery. This result is we are left with no other options but US Mail and once an item exceeds 1.0 to 2.0 pounds the cost is
greater via that method.
How long does it take for you to ship my order?
Every effort is made to process and ship your order within three business days. Seasonal and unforeseen delays mat occur. Average delivery is 7 to 14 business days. If an out of stock or back-order situation arises,
we advise the customer as soon as possible and offer to refund the transaction if you are unable to wait for additional product,
or if item has been discontinued.
Common exceptions:
Jewelry and Women's accessories (shawls, rhinestone items) normally takes 3-5 days to ship as they undergo
a separate Quality Control step prior to being shipped.
Can I return an Item for Refund or Exchange?
Short answer is yes. The time limit is 15 Days after receipt.
We do charge a restock fee of up to 20% if a non damaged item is returned for a refund.
Items returned for exchange will be charged an additional shipping fee for second shipment.
ALL return shipping costs are the customers responsibility. Credit may be issued in the case of
damaged or misshipped items. We want you to be 100% happy with your purchase and will work with
you to resolve any problems you may have as swiftly as possible.
Claims filed for a damaged item generally take 7-15 BUSINESS days to resolve and reship and may
or may not require returning the damaged item. Photographic proof of damage may be required.
Do you accept phone or mail-in orders?
Phone orders are not currently supported. Mail-in orders are accepted with Credit Card, check or money order.
With checks funds will have to be verified and clear your financial institution prior to shipping. We reserve the right to refuse any check or money order that does not pass our initial review.
Please Click Here to use our NEW Printable Order Form for mail in orders. FAX number also available on order form for faster service.
Can I get a discount?
We have constant sales and promotions but will gladly review any request for a discount on orders large or small.
It never hurts to ask and we will respond within 2 BUSINESS days.
Where is my order confirmation?
Order confirmations are set to auto send but due to the many email services and other factors some don't reach their intended destination.
We do a review of order confirmations at the end of every business day and resend those that failed to transmit.
My product came with a warning slip, what is this?
California Prop 65 Consumer Notice
The materials used in printing the decorations found on the exterior of some ceramic
and glass products contain trace amounts of chemicals known to the State of California to cause cancer and reproductive toxicity. This notice only applies to those products that have
SP65 in the item code and ship from California.
(See further explanation below)
One of our warehouses is located in California and California
law requires us to notify consumers that hazardous materials
may have been used in the process of making the item
(usually ceramic decorations). This does not mean that the
item(s) are hazardous.
Hazardous materials are sometimes used during the manufacture process, but are not part of the product(s). Some
products may contain hazardous materials such as paints
or glaze, but they are sealed, or on the exterior, and are only
harmful if actually consumed. Proper use of the products are
not hazardous. For example, the Lego&tm; company and
any other company offering ceramic products with external
designs or logo has to provide the same warning in California.
Look at your local "Big Box" store almost any where in the
U.S. and you will see the warning on the label if they do
business in California.
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