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Chantilly Lane Animated Plush

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Frequently Asked Questions

How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would like to purchase
to your Shopping Cart. You can then view your Shopping Cart to get the total cost of your order and just add the flat rate fee to get final amount.
All orders to a single destination are charged the same flat rate of $7.50.
Please refer to our Shipping Policy page for exceptions.

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How much do you charge for shipping?
We charge a flat rate for shipping. Our shipping prices are VERY reasonable! Unless otherwise stated, all products DO NOT include shipping costs. See Shipping Policy for more info.

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Where am I able to ship my order to?
We currently ship to the continental USA.
Some products are eligible to ship to Alaska, Hawaii and Canada, APO/FPO.
Contact us prior to purchase for availability and shipping costs.
Any brokerage and duty fees and will be C.O.D.

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Can I ship C.O.D. or to a P.O. Box?
We do not ship COD and cannot mail to P.O. Boxes.
A physical street address will be required for delivery.

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How long does it take for you to ship my order?
Every effort is made to process and ship your order within three business days.
Seasonal and unforeseen delays mat occur. Average delivery is 7 to 14 business days.
If an out of stock or back-order situation arises, we advise the customer as soon as possible
and offer to refund the transaction if you are unable to wait for additional product,
or if item has been discontinued.
Common exceptions:
Jewelry and Women's accessories (shawls, rhinestone items) normally takes 3-5 days to ship as they undergo a separate Quality Control step prior to being shipped.

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Can I return an Item for Refund or Exchange?
Short answer is yes. The time limit is 15 Days after receipt.
We do charge a restock fee of up to 20% if a non damaged item is returned for a refund.
Items returned for exchange will be charged an additional shipping fee for second shipment.
ALL return shipping costs are the customers responsibility.
Credit may be issued in the case of damaged or misshipped items.
We want you to be 100% happy with your purchase and will work with you to resolve any problems you may have as swiftly as possible.
Claims filed for a damaged item generally take 7-15 BUSINESS days to resolve
and reship and may or may not require returning the damaged item.
Photographic proof of damage may be required.

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Do you accept phone or mail-in orders?
Phone orders are not currently supported.
Mail-in orders are accepted with Credit Card, check or money order.
With checks funds will have to be verified and clear your financial institution prior to shipping.
We reserve the right to refuse any check or money order that does not pass our initial review.
Please Click Here to use our NEW Printable Order Form for mail in orders.
Link also available in the header of each page.

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Can I get a discount?
We have constant sales and promotions but will gladly review
any request for a discount on orders large or small.
It never hurts to ask and we will respond within 2 BUSINESS days.

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Where is my order confirmation?
Order confirmations are set to auto send but due to the many email services and other factors some don't reach their intended destination. We do a review of order confirmations at the end of every business day and resend those that failed to transmit.

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